Sporting Voice Privacy Policy

Effective date: August 28, 2026
Last updated: August 31, 2026

Sporting Voice is operated by SolimacAI. This Privacy Policy explains what personal information we collect, how we use and share it, how long it is kept, and the choices available to you.

This policy applies to the Sporting Voice mobile application and the services directly connected to it. Sporting Voice is intended for users aged 18 or older and is initially made available in Egypt.

1. Information We Collect

Depending on how you use Sporting Voice, we may collect the following information.

Account and profile information

• Name, email address, and mobile number.
• Age group, gender, preferred language, and account preferences.
• Account identifier, membership number, and membership status where applicable.
• Consent records and communication preferences.

Information you submit through the app

• Votes, comments, messages, requests, proposals, feedback, and other submissions.
• Reports, supporting descriptions, photos, videos, and other files or attachments you choose to provide.
• AI questions you submit, generated answers, feedback, consent records and, if assistant history is enabled for the app, completed questions and answers associated with your account.

Technical, security, and usage information

• App-instance identifiers, device or vendor identifiers, and push-notification tokens.
• Device and app information such as device model, operating-system version, time zone, app identifier, app version, device language, locale, and notification permission status.
• Internet Protocol address. Google services used for authentication and analytics may derive an approximate regional location from masked Internet Protocol addresses. Sporting Voice does not request GPS location permission or collect precise location.
• Request logs, security signals, and information used to prevent fraud, abuse, or unauthorized access.
• Limited performance and diagnostic information, such as latency or duration ranges, SDK transport health, and notification registration or delivery status.
• When usage analytics is enabled, limited information such as app opens and sessions, screens viewed, features used, login method, notification interactions, notification-permission response, app language, and membership status.

We collect information directly from you, automatically when you use the app, from authorized membership records where applicable, and from service providers that help us operate and secure Sporting Voice.

2. How We Use Information

We use personal information to:

• Create, authenticate, secure, and manage your account.
• Confirm membership status and provide access to eligible services.
• Process your submissions, votes, requests, reports, and feedback.
• Provide optional AI-generated answers and saved-answer history.
• Allow authorized personnel to review saved AI questions and answers to improve the assistants and their approved reference information.
• Send account, service, security, governance, and optional notification messages.
• Respond to support, privacy, and safety enquiries.
• Maintain service reliability, prevent abuse, and investigate security incidents.
• Analyze limited app usage when analytics is enabled.
• Comply with applicable legal, regulatory, governance, and record-keeping obligations.

We do not use information for a materially different purpose without providing notice and obtaining consent where required.

3. AI Assistants

Sporting Voice offers optional AI assistants.

• Luna AI Assistant: Your current question and the approved reference information needed to answer it are sent to OpenAI.
• Google AI Assistant: Your current question and the approved reference information needed to answer it are sent to Google Gemini.

Before information is sent to OpenAI or Google, Sporting Voice identifies the provider, explains what will be sent and why, and asks for your explicit permission. Selecting Not now sends nothing. You can withdraw permission through the app’s Privacy settings, which prevents future questions from being sent to that provider.

If assistant history is enabled for the app, completed questions and answers may be stored with your account for up to 365 days. This allows you to review previous answers and permits authorized Sporting Voice personnel to review records to improve the assistants and their approved reference information.

Saved history is not automatically included in later AI requests and is not used by Sporting Voice to train AI models. Deleting your account removes saved assistant history, except where retention is legally required.

4. Usage Analytics

When usage analytics is enabled, Sporting Voice uses Google Firebase Analytics to collect limited usage information to understand how app functionality is used, maintain reliability, and improve the app. This may include app opens and sessions, screens viewed, features used, login method, notification interactions, notification-permission response, app language, membership status, a pseudonymous app-instance identifier, device and app information, and an approximate regional location derived from a masked Internet Protocol address.

This information is used only for analytics, app functionality, reliability, and improvement. It is not used to personalize recommendations, content, or advertising. Sporting Voice does not send the content of messages, reports, attachments, or AI questions to Firebase Analytics.

You can enable or disable optional Firebase Analytics collection through the app’s Privacy settings. Essential authentication, security, messaging, and SDK diagnostic information may still be processed to operate and protect the service.

5. Reports and Sensitive Submissions

Reports or complaints may contain sensitive information, allegations, supporting documents, or information about other individuals. We use this information only to review the submission, communicate with relevant parties, protect users, and satisfy applicable governance or legal obligations.

If an option to submit without identifying yourself is provided, SolimacAI will not intentionally create a named reporter profile for that submission. However, limited technical and security information may still be processed to protect the service and prevent abuse.

6. When Information Is Shared

We do not sell personal information. We do not share personal information with data brokers, use it for third-party advertising, or track users across unrelated apps or websites for advertising.

Content you choose to post in shared features, including your display name and approved voting comments, may be visible to eligible members. Private messages, requests, membership details, and reports are not public but may be accessed by authorized personnel or service providers as needed. Authorized personnel may access account-linked voting records for eligibility, audit, security, or dispute handling.

Information may be shared in the following limited circumstances:

• Google and Firebase: For authentication, database and file storage, cloud processing, app security, App Check and reCAPTCHA protection, push notifications, enabled usage analytics, and the Google AI Assistant using Google Gemini.
• OpenAI: To generate answers requested through the Luna AI Assistant after you provide permission.
• Apple: For Sign in with Apple, app distribution, device services, and delivery of push notifications.
• Cal.com: When you open the booking calendar, Cal.com may receive technical information. Information you submit through the booking service is handled under Cal.com’s privacy policy.
• Authorized personnel and service providers: Only where access is necessary to operate, secure, support, moderate, or maintain Sporting Voice.
• Legal and safety requirements: Where disclosure is required by law, lawful process, or reasonably necessary to protect users, rights, safety, or the integrity of the service.

We require service providers that access user data to use it only for authorized purposes and provide the same or equivalent protection described in this policy and required by Apple’s guidelines.

7. Notifications and Communications

Service, account, security, and governance messages may be sent where necessary to provide the app. Optional communications are sent only where you have chosen to receive them.

You can control optional communications through the available preference or unsubscribe control, by contacting admin@solimacai.com, or through your device settings where applicable.

8. Data Retention

We retain personal information only for as long as reasonably necessary to provide the requested services, maintain security, resolve reports or disputes, and meet applicable legal obligations.

• Account and profile information is retained while your account is active.
• Saved AI questions and answers are retained for up to 365 days.
• Messages, requests, submissions, support records, voting records, and reports are retained only for as long as reasonably necessary for their purpose and applicable obligations.
• Technical and security records are retained only for the period reasonably necessary to operate and protect the service.
• Protected backup copies may remain until their normal expiration or overwriting.

Information retained because of a legal requirement, valid legal hold, or active investigation is access-restricted and removed when the applicable requirement ends.

9. Account and Data Deletion

You can initiate account deletion inside Sporting Voice by opening Settings > Account > Delete Account and following the confirmation steps.

After a valid deletion request:

• Your authentication access and active push-notification tokens are removed or disabled.
• Your profile, saved assistant history, and other associated personal information are deleted or de-identified.
• Information is retained only where required by law and is access-restricted until it can be deleted.
• Protected backup copies may remain until their normal expiration.

If you cannot access the in-app deletion option, contact admin@solimacai.com. Email support is an additional assistance route and does not replace the in-app deletion option.

10. Your Privacy Choices

Subject to applicable law, you may ask us to:

• Provide information about the personal data associated with you.
• Correct inaccurate or incomplete information.
• Delete or de-identify eligible personal information.
• Withdraw consent for future optional processing.
• Object to or restrict certain processing where applicable.
• Stop optional communications.

To make a privacy request, email admin@solimacai.com. We may request reasonable information to verify your identity before completing a request. Withdrawing consent does not affect processing that lawfully occurred before withdrawal.

11. Security

We use reasonable administrative, technical, and organizational safeguards to protect personal information.

12. International Processing

Some service providers may process information outside Egypt. Where required, SolimacAI uses contractual, technical, or other lawful safeguards intended to protect personal information during international processing.

13. Age Requirement

Sporting Voice is intended for users aged 18 or older. You must confirm that you are at least 18 to create an account.

14. Changes to This Policy

We may update this Privacy Policy when the app, our service providers, or applicable requirements change. The updated version will be posted with a revised effective date. Where a change materially affects your rights or how personal information is used, we will provide additional notice or request consent where required.

15. Contact Us